Effective Communication & Relationship Management


The purpose of this course is to help individuals understand what constitutes effective workplace communication, the communication process, barriers to communication and communication tools. To also help identify team development at workplace, the different roles each individual plays and what contributes to team success. The course will also touch on conflict management.
Workplace communication is vital to an organization's ability to be productive and operate smoothly. Poor communication in the workplace will inevitably lead to unmotivated staff that may begin to question their own confidence in their abilities and inevitably in the organization.

Course Outline

Effective Communication & Relationship Management - Course Outline

Course Outline

A) Understanding the importance of effective workplace communication
  • What constitutes to effective communication?
  • The Communication process

B) Barriers to communication
  • 6 common barriers
  • Clarify and act on information

C) Working in a team
  • Stages of team development
  • Identifying team roles
  • Team success factors
  • How to give constructive feedback

D) Workplace conflict management
  • Conflict resolution model
  • Manage negotiation process

E) Assessment

Training Methodology
  • Theory lectures
  • Group activities

Target Audience

All new and existing staff