The TL 9000 Quality Management System to meet the supply chain quality requirements of the worldwide telecommunications industry. Through TL 9000, it set out to achieve the following goals:

• Establish and maintain a common set of telecom QMS requirements, which reduces the number of standards for the industry
• Foster a system that protects the integrity and use of telecom products hardware, software and services
• Define effective cost and performance-based measurements to guide progress and evaluate the results of QMS implementation
• Drive continual improvement and enhance customer relationships
• Leverage the industry conformity assessment process

TL 9000: A Two-part Quality Management System

The TL 9000 standard is the telecom industry's unique extension to ISO 9001:2000 and includes supplemental requirements in the following areas:

• Performance measurements based on reliability of product
• Software development and life-cycle management
• Requirements for specialized service functions such as installation and engineering
• Requirements to address communications between telecom network operators and suppliers
• Reporting of quality measurement data to a central repository

As a result, the TL 9000 is a two-part quality system with significant management and measurement components. In particular, TL 9000 certified organizations are required to comply with:

• All requirements clauses of the International Standards ISO 9001:2000
• Telecom-specific requirements that apply to all registrations
• Telecom-specific requirements that apply to hardware, software and/or service registrations
• Telecom industry measurements that apply in all product categories
• Telecom industry measurements that apply in certain product categories specific to hardware, software and/or services

ISO Certification

Institute of Singapore Project Management, in accordance with the recognized International Organization for Standardization ISO/IEC 17021:2011, complies with the accreditation criteria for certification bodies as laid down in ISO/IEC 17021:2011 and is qualified to provide implementation, certification and training globally to organisations in ISO 9001:2008/TL 9000 for Quality Management Systems for Telecom.